Return and Exchange Policy

Return Eligibility

Return window: 14 days from the delivery date.
Jewelry (excluding earrings) may be tried or briefly worn, but must be returned clean, undamaged, and free of odors, residues, discoloration, or alterations; all components (e.g., stones, charms, clasps) must be intact.
Earrings are refundable only if unopened and unworn with hygiene seals intact.
Exclusions: Final-sale items, gift cards, and items marked non-returnable.

Timeline: Exchanges will be processed within 7 days once the returned item is received and passes inspection.
Stock: Exchange is subject to item availability. If unavailable, we’ll offer a refund or store credit per your preference.
Shipping: Replacement shipments follow our Delivery Policy.

No restocking/handling fees.
Return shipping: Customers are responsible for return shipping fees. Original shipping fees (if any) are non-refundable.
Partial returns are refunded for the returned items only.

Email our support team with your order number, photos of the item(s), and your reason for return or exchange. We’ll reply with return instructions and the return address.
Pack securely: Include all original packaging and accessories.
Ship back: Use a trackable service. Please dispatch within 7 days of receiving our reply email. Return address will be provided in that email.
Inspection & processing: We’ll inspect the item(s) upon arrival and proceed with your refund or exchange. Exchanges are processed within 7 days after receipt.

If you received a damaged or incorrect item, contact us within 48 hours of delivery with photos. We’ll prioritize a replacement or refund according to your preference.